Privacy & Cookie Policy

The Data Controller responsible for personal information processed through this website is:

Antranik Manukyan – Self-employed Tour Guide
Registered Business number: 1019.838.994
Registered Business address: Lange Nieuwstraat 125, Antwerp 2000, Belgium
Email: info@toursinbelgium.com
Telephone: +32 487 670 312

For any question concerning your personal information or this Privacy & Cookie Policy, you may contact me using the details above.

I may collect personal information when you:

• complete a contact or enquiry form on this website;
• contact me by email;
• contact me by telephone or WhatsApp;
• ask about the availability or organisation of a private tour;
• confirm arrangements for a tour.

Depending on what you choose to provide, this information may include:

• your name;
• your email address;
• your telephone number;
• your requested tour or destination;
• preferred date and time;
• number of participants;
• meeting arrangements;
• other information that you voluntarily include in your message.

Please do not provide personal information that is not necessary for your enquiry or tour arrangements.

This website does not accept online payments and does not collect credit or debit card information.

Personal information is used only where reasonably necessary for my tour guiding services.

This includes:

• responding to questions and enquiries;
• checking availability;
• discussing your requested tour;
• preparing or adapting a tour according to your requirements;
• confirming tour arrangements;
• communicating with you before or after a confirmed tour;
• arranging meeting points and other practical details;
• providing the requested tour guiding service;
• complying with applicable legal or administrative obligations.

I do not sell your personal information.

I do not use information submitted through my contact forms for unrelated advertising or profiling.

Where you contact me regarding a possible tour, your personal information is processed where necessary to respond to your request and to take steps at your request before entering into an agreement.

Where a tour has been confirmed, personal information may be processed where necessary for the performance of the agreed service.

Certain information may also be processed or retained where necessary to comply with a legal obligation.

Limited technical information may be processed where necessary for the legitimate interest of maintaining the security, functionality and administration of this website.

Information submitted through a contact or enquiry form is used only to respond to your message and, where applicable, to discuss or arrange the tour you have requested.

Submitting an enquiry does not create an obligation to book or purchase a tour.

Depending on the technical configuration of the website, information submitted through a form may be delivered to me by email and/or temporarily stored within the website administration system.

I do not use contact form information to subscribe visitors automatically to newsletters or promotional mailing lists.

I do not sell, rent or provide your personal information to third parties for advertising purposes.

Limited information may be processed by service providers that are technically necessary for the operation of the website, web hosting, email communication or website forms.

Where a confirmed tour requires a reservation or arrangement with a museum, attraction, transport provider or another service provider, limited personal information may be shared where reasonably necessary to make that arrangement.

Personal information may also be disclosed where required by applicable law or by a competent public authority.

Some technical service providers may operate internationally.

Where personal information is transferred outside the European Economic Area, such transfers will be handled in accordance with applicable GDPR requirements and, where required, appropriate safeguards will apply.

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected.

General enquiries that do not result in a booking are normally retained only for the period reasonably necessary to answer the enquiry and any related follow-up.

Ordinary correspondence and information relating to completed tours will normally not be retained longer than necessary.

Certain records may need to be retained for a longer period where required by applicable tax, accounting, administrative or other legal obligations, or where reasonably necessary for the establishment, exercise or defence of legal claims.

When personal information is no longer required, it is deleted or securely disposed of.

At present, this website does not use Google Analytics or other analytics cookies.

The website does not use advertising, behavioural advertising or profiling cookies.

The website may use strictly necessary technical technologies where required for the correct functioning, security or operation of the website and its forms.

Strictly necessary cookies or similar technologies do not require prior consent where they are necessary to provide functionality or a service requested by the visitor.

Because this website does not currently use non-essential analytics, advertising or profiling cookies, no cookie-consent banner is currently displayed.

If non-essential cookies or tracking technologies are introduced in the future, this policy will be updated and an appropriate consent mechanism will be introduced where required by law.

Some pages on this website contain links to Google Maps to help visitors locate suggested meeting points.

These are links to an external service. When you choose to follow such a link, you leave www.toursinbelgium.com, and the privacy practices and terms of the external service apply.

The website may also contain links to official websites of museums, attractions, public institutions or other organisations where these links are useful for visitors.

I am not responsible for the privacy practices of websites operated by third parties.

This website may provide a button or link allowing visitors to contact me through WhatsApp.

Using WhatsApp is optional.

When you choose to use WhatsApp, your communication is also subject to the privacy practices and terms of WhatsApp and its operator. Information that you send through WhatsApp is used by me only for communication relating to your enquiry or requested tour.

I do not use personal information collected through this website for behavioural advertising or automated profiling.

I do not operate an automated newsletter using information submitted through the enquiry forms.

I do not use automated decision-making to determine whether a tour enquiry or booking will be accepted.

Under the General Data Protection Regulation (EU) 2016/679 (GDPR), you may have the right to:

• request access to personal information held about you;
• request correction of inaccurate or incomplete personal information;
• request deletion of your personal information where the applicable legal conditions are met;
• request restriction of processing in certain circumstances;
• object to certain types of processing;
• request data portability where the applicable legal conditions are met;
• withdraw consent at any time where processing is specifically based on your consent.

These rights are subject to the conditions and exceptions provided by applicable data protection law.

To exercise any of these rights, please contact: info@toursinbelgium.com

I may request reasonable information to verify your identity before responding to a data protection request.

If you believe that your personal information has been processed in violation of applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.

For businesses established in Belgium, the supervisory authority is the:

Belgian Data Protection Authority
Gegevensbeschermingsautoriteit (GBA) / Autorité de protection des données (APD)

You are also welcome to contact me first at info@toursinbelgium.com, and I will endeavour to address your privacy-related concern.

This Privacy & Cookie Policy may be updated when necessary to reflect changes to the website, the services I provide, the technologies used on the website or applicable legal requirements.

The date of the latest revision will be shown at the bottom of this page.